Privacy Policy

This policy was last edited July, 2014

Aidance Scientific, Inc (“Aidance”), makers of Terragen HG Ointment, is committed to protecting your privacy and believes that you should always be in control of how your personal information is used. This Privacy Policy (“Privacy Policy”) describes the policies adopted by Aidance to protect the privacy of your personal information, which may be obtained or disclosed through your use of this website (“terragenHG.com”). Please read this Privacy Policy carefully. If you have any concerns or questions with respect to this Privacy Policy or Aidance’s use or protection of your personal information, please feel free to contact us at support@AidanceSkincare.com.

By accessing or using this Site you agree to be bound by this Privacy Policy. DO NOT USE THIS SITE IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY. Aidance reserves the right to change this Privacy Policy from time to time at its sole discretion without notice. Please check this page periodically for changes. Your use of this Site will be subject to the most current version of the Privacy Policy posted on the Site at the time of such use.

What sort of information does Aidance collect from me?

When you order from us, we collect your name, address, e-mail address, phone number and credit card number (with expiration date). We also may gather information on a person who will receive any gift you send (e.g., the person’s name and address) and retain a record of your purchases. When you submit a question or comment to our site, we require an e-mail address to respond, and you also may provide us with various information to allow us to answer your question.

We also may receive some information about you from other sources and may add to your account information. For example, we may receive updated address information from a shipper, or information on your preferences from another website conducting a promotion or event with us. Like many websites, when using our site we may automatically track the following information: the URL you just came from, the URL you are going to, what browser you are using, the Internet Protocol (IP) address, and the browser’s software identification. This is common practice among Internet sites.

What are cookies and how does TerragenHG.com use them?

A “cookie” is a small amount of data sent to your browser from a web server and stored on your computer’s hard drive. TerragenHG.com uses cookies to automate some of its services, and you will always have the option to configure your browser not to use them.

Who is collecting this information?

The information you provide about yourself on the aidanceproducts.com domain is collected exclusively by Aidance Scientific.

How is Aidance using this information?

Aidance may aggregate user profile information to derive general demographic and statistical information about its customers and how the customers interact with TerragenHG.com. This information is anonymous and is used internally to improve our web site, service offerings, operations and customer service. Aidance may share this information with potential and current purchasers of Aidance’s services, but does not currently share aggregated demographic information with business partners. Aidance may further disclose this information to third party contractors retained by Aidance for purposes of analyzing such information for Aidance’s internal purposes. When you transact business on aidanceproducts.com, your credit card information will be verified for payment purposes. Aidance will not share this information with any entity other than the issuing bank or credit card company. We may use your personal information to send you email communications. These emails may include news relating to our services, as well as relevant offers.

Does Aidance share this information with anyone?

Currently, Aidance shares user information with credit card and shipping companies. In addition, Aidance may aggregate user profile information to derive general demographic and statistical information about its customers and how the customers interact with AidanceProducts.com. Users may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

What are my choices regarding the collection, use and distribution of my personal info?

If at any time you change your mind about receiving email from us you may do so by sending your request to Aidance at support@AidanceSkincare.com. You may also at any time change the email address at which you choose to receive Aidance Skincare news, updates and notifications, at any time opt out of these services.

What precautions does Aidance take to protect the loss or misuse of my personal information?

We will take every reasonable step to avoid the loss, alteration, or misuse of the information you provide us. All servers that house personally identifiable information are protected and kept in a secure and restricted environment. While we cannot guarantee that loss, misuse or alteration of data will not occur, we make reasonable efforts to prevent such unfortunate occurrences.

Partner Web Sites

The Terragen HG Ointment web site may contain links to other web sites. Aidance is not responsible for the content or practices of any other web sites, or for the actions of the companies responsible for those web sites. Please review the privacy policies of those Web sites before providing them with any personal information.

Changes to this privacy policy

Aidance Scientific may update its Privacy Policy from time to time. Any changes we make will always be made with your privacy and satisfaction as top priorities. We encourage you to review our Privacy Policy whenever you visit this website.

Questions or Comments

If you have any questions about this Privacy Policy or the practices of this site, please contact: support@AidanceSkincare.com.

Return Policy

We are so confident that Terragen HG will work for you, we will refund your money if you don’t feel noticeable relief from your symptoms. If you are dissatisfied with the effectiveness of our products in any way, you have a full 90 days (3 months) to return the product and request a no-hassle refund.^†  Refund credits (less shipping, handling and promotions) are issued promptly after we receive the returned product. If you would like to return a product, call a friendly customer service representative and let them help you return the order at 1-877-4AIDANCE (877-424-3262).

† Valid for up to six products (including items that are free or discounted due to promotions) per customer per 90-day period.